You have buttons that do nothing. Resolve. Acknowledge. Escalate. You press them. Nothing happens.

You have buttons that do nothing. Resolve. Acknowledge. Escalate. You press them. Nothing happens. You press them again. Still nothing. That is not a confusing interface. That is a broken promise. When a button exists, it makes a contract with the user. It says press me and something will change. The moment that contract breaks, trust breaks. And once trust breaks, users stop engaging entirely. So here is the one thing to remember: every button must do exactly what it says, visibly and immediately. No action without reaction. If you want more UX lessons that actually matter, hit subscribe.