When you open the app and can't tell if anything is actually working.

When you open the app and can't tell if anything is actually working.

Recent activity shows up. So far so good.

Then the images don't load. The handoff stalls. The status badge says "fixed" but the screen behind it disagrees.

The worst part isn't that something's broken. It's that you can't pinpoint what.

Uncertainty is more expensive than failure. Failure you can route around. Uncertainty makes you stop using the product.

A dashboard that can't confirm its own state has lost the only job a dashboard has.